Shipping & Returns

Shipping

We handcraft made-to-order pieces after your order is placed. Please allow 2–4 weeks for production. Ready-to-ship pieces leave the studio within 1–3 days.

If you have questions about timing, please reach out at hi@aeri-go.com.

Returns & Exchanges

Online purchases can be exchanged or returned for store credit within 14 days of delivery. We don't offer refunds at this time. Pieces must be unworn and in their original packaging.

To start a return, email us at hi@aeri-go.com.

Custom, resized, made-to-order, one-of-a-kind pieces, discounted, and sample pieces are final sale.

Shipping costs are non-refundable, and return shipping is paid by the customer. We recommend a tracked service insured for the full value, as we can't be responsible for lost packages. 

A flat $15 fee covers domestic shipping for exchanges.

If your piece arrives damaged or defective, please email me at hi@aeri-go.com within 48 hours of delivery with a photo, and we'll make it right.

International Shipping & Customs

We ship worldwide. Duties and taxes aren't included in your order. Import duties and customs fees may apply upon arrival, and the recipient is responsible for them.

European Union Orders

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of delivery without providing a reason and receive a full refund. This applies only to ready-to-ship collection pieces. Custom commissions, made-to-order pieces, and one-of-a-kind works are exempt from this right under EU consumer law, as they are made to specification. To exercise your right of withdrawal, please contact me at hi@aeri-go.com within 14 days of receiving your order. Return shipping costs are the buyer's responsibility.