Shipping & Returns
✿ Returns & Exchanges
If you change your mind or if you are not satisfied with the order, please contact me to process returns/exchanges. Since every piece on Aeri Go Jewelry is personalized and handmade to order, only returns for store credit or exchanges are available.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You can request for a return/exchange within 7 days of receiving your order. The items must be returned unused/unaltered and in original packaging. Please secure your return package as we are not responsible for any lost packages. You are responsible for shipping fees for returns and exchanges.
✿ Shipping & Delivery
Each piece on Aeri Go Jewelry is handmade to order and it may take around 2-3 weeks before your order is shipped. If you have any questions or concerns regarding the timeframe of the delivery, please contact me and I will do my best to accommodate your request.
Please make sure to enter the correct mailing address. Once the order is shipped, we are not responsible for any damaged, lost, or stolen packages.
✿ International Orders
Your international order may be subject to any extra duties or taxes imposed by the destination country. You can obtain the latest information by contacting the customs office of the destination country.